To cancel your order, you must contact us within 24 hours of purchase. After 24 hours, we are unable to cancel your order.

Please report any damaged or missing items to help@thepolishednote.com with your order number in the subject line within 7 days of delivery.

Unused and unopened products may be returned within 30 days of receipt for a full refund. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned. Personalized stationery and wedding invitation suites are of final sale, non-refundable, and cannot be returned.

Once we receive the returned item(s), we will credit your original method of payment, excluding non-refundable shipping costs, as soon as possible. Please note that refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

1. Make sure your order qualifies

Unused and unopened products may be returned within 30 days of receipt for a full refund. Used, opened, and/or final sale items cannot be returned. Personalized stationery and wedding invitation suites are of final sale, non-refundable, and cannot be returned.

2. Return your order and packing slip

Please send your order and its original packing slip to:

The Polished Note

3540 East Broad St.

Suite 120, Box 336

Mansfield, TX 76063

3. Await credit

Once we receive the returned item(s), we will credit your original method of payment, excluding non-refundable shipping costs, as soon as possible. Please note that refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

We do not offer exchanges at this time.

Step 1

Customize your order by viewing the available options, then make your selections. (Please do not enter your text in all caps!)

Step 2

Add your order to your cart, where you may review your order details for accuracy. Make any necessary changes before proceeding to the checkout.

Step 3

Within 3 business days, an electronic proof will be sent to the email address provided during checkout. Please carefully review this proof for accuracy, as it is an exact representation of what will be printed!

Once we receive your confirmation that everything is correct on the proof, production of your personalized order will begin!

Within 3 business days, an electronic proof will be sent to the email address provided during checkout. Please carefully review this proof for accuracy, as it is an exact representation of what will be printed!

Once we receive your confirmation that everything is correct on the proof, production of your personalized order will begin!

When you approve the electronic proof, the custom order is considered final sale, with no additional opportunities for changes.

Unfortunately no, you will not be able to make changes to your personalized stationery once your order is placed and approved. Please carefully review this proof for accuracy, as it is an exact representation of what will be printed!

Due to the highly custom nature of these designs, once a personalized order is placed, it is considered final sale and not eligible for return.

To cancel your order, you must contact us within 24 hours of purchase. After 24 hours, we are unable to cancel your order.